Frequently asked questions
Returns & Exchanges
What is your returns policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please check our Refund Policy for more information.
When can I expect a refund?
Once a refund is issued, funds will be reimbursed to the original form of payment within 15 business days.
My item is damaged, defective or incorrect. What to do?
If your order arrives damaged, defective, or incorrect, please reach out at care@paloceras.com with a detailed description of the issue and photos.
Shipping
Where is my order?
To find your order's status, check your order confirmation email. Once your order ships, you will receive a new email with tracking details. If you do not see this shipping confirmation email, please check your spam folder.
How long before my order ships?
If your order is not a presale item, all orders typically ship within 24 hours Monday-Friday. When your item ships, you will receive confirmation email with tracking. Be sure to check spam if you have not received the email.
For presale items, please check product pages for detailed information about shipping timeline.
Where do you ship?
We ship globally to selected regions, such as US, Canada, European Union, UK, Australia and New Zealand. Please always check at checkout if we offer shipping to your location.
What is the cost of shipping and returns?
We currently offer free international shipping and returns with DHL.
How do I change my shipping or billing address?
If you notice your shipping or billing address is incorrect after placing your order, please email care@paloceras.com
Where do you ship from?
Our warehouse is located in the EU area in Finland.
How do I know if I need to pay for customs when receiving my order?
All prices announced at checkout are exclusive to potential customs & VAT for customers outside of the EU and are at customer's responsibility upon receipt of the order.
Here are customs limits set by local authorities (subject to change, Paloceras takes no responsbility of the correctness of the information).
- Australia: 1,000 AUD
- US: 800 USD
- UK: 135 GBP
- Switzerland: depending on the goods; typically CHF 65 or more
- Canada: 20 CAD
- New Zealand: 1,000 NZD
When do pre-orders ship?
We offer pre-orders on items that are currently out of stock. Please check product pages for information on shipping timeline. All pre-orders require payment at checkout.
When will out of stock items be restocked?
Please review the product page for estimated timelines.
If you have ordered an out of stock item, please make sure to make the following emails accepted senders in your email to receive updates: atelier@paloceras.com
Will I receive a notification of shipment when the item ships?
Your order will ship once all items are back in stock. Please keep an eye on your email for tracking.
Payments
What forms of payment do you offer?
We offer all major credit cards, Paypal, Klarna, Apple Pay and Google Pay.
Why won't my payment go through?
If your transaction is not going through, please double check that all your card details are correct and that you have enabled online payments with your card.
Brand character
What is Paloceras?
A high-end design powerhouse with a digital DNA. As artisans for this new age, we craft iconic products for those curious exploring the unexamined in-between territories.
How does Paloceras view its role in shaping the future of creativity and what steps is the brand taking to stay ahead of emerging trends and technologies?
We see our role in shaping the future of creativity and innovation as experimentation. We are constantly exploring new technologies and design approaches, and working to create products that push the boundaries of what is possible. We also see ourselves as a collaborator in the creative industry, working with other organisations and individuals to shape the future of creativity and innovation in a positive and sustainable way.
How can you ensure that the embrace of dematerialisation does not lead to a devaluation of the skills and labor of traditional artisans and craftspeople?
This is at the core of Paloceras. We can ensure that the embrace of dematerialisation does not lead to a devaluation of traditional artisanal skills by celebrating the creativity and ingenuity of skilled artisans, and by creating collaborative design models that bring together digital and physical expertise.
Process of transformation
How does your brand's work reflect the process of individuation and personal transformation?
Our work is guided by a commitment to individual creativity and expression, and we believe that our creations can inspire personal transformation and growth.
What role does the unconscious play in the creative process behind your brand's designs and creations?
The unconscious plays an important role in the creative process behind our designs and creations, as we believe that the most innovative and inspiring ideas often emerge from the depths of the psyche.
How can your brand's designs and creations help individuals cultivate a deeper understanding of themselves and the world around them?
Our creations are designed to evoke powerful emotions and stimulate the imagination, providing individuals with new opportunities to connect with their inner selves and the collective unconscious. We believe that these connections can lead to personal growth, transformation, and a deeper understanding of the world around us.
Collaborations
I’m a designer/artist/developer having an idea for a collaboration, are you interested?
Yes! We’re always interested in teaming up with interesting individuals. Send us your idea and link to your website, portfolio, or profile to atelier@paloceras.com and we’ll get back to you.